General FAQ & Support
Choose a product in the products main menu to see support for a specific product.
Where can I find Software to my XTZ product?

If your XTZ product includes Software, it can be downloaded on the specific product page.

Is XTZ planing to produce an AV Receiver in the future?

No, we don't have any plans at the moment to make AV receivers. We want to focus on making speakers, subwoofer and stereo amplifiers with the best possible combination of price and performance.

Are your speakers a heavy load to the amplifier?

Our speakers show very amplifier friendly impedance. For example, the impedance never dips below the specified 4 ohms. (Something that is very common with lots of other speakers on the market.) This enables you to use any amplifier you wish as long as it is rated for 4 ohm loads. To achieve this, we have put lots of effort into developing the crossover filters and parameters. 

Are your subwoofers more sensitive to placement?

No, not more than any other subwoofers. It´s the room that determines how sensitive a subwoofer will be to different placements. But XTZ subwoofer have the big advantage to affor you lots of possibilities to adjust thru bassreflex ports and equalizers. This makes it easier to find a good placement and a perfect bass performance.

Do your speakers have a wide sound dispersion?

Sound radiation patterns are very frequency dependant. Low frequencies are spread almost 360 degrees, while higher frequencies are much more directed. Our models that use a ribbon tweeter will for example direct sound in a wide horisontal angle, but the vertical radiation is limited. This is an advantage as the energy amount emitted towards the ceiling and floor is reduced. In return, the reflections are also reduced and we get less phase errors from the room. Read more in our Sound Philosophy.

Do your subwoofers work for music and movies?

Yes, they do. We think a good subwoofer should be able to reproduce both music and movie sound. Basically there is no difference reproducing music or cinema sound. The subwoofers task is to play whatever info that´s present in the input signal. If the subwoofer is good it will do this in a natural and accurate way without adding distorsion. Read more in our Sound Philosophy.

General tips when listening

Prior to doing an A/B test between let´s say two speakers, it´s very important to set the same listening volume for both speakers. Otherwise, most people tend to prefer the speaker playing the loudest. This phenomenon is explained by the fact that the human ear severly changes it´s character as a function of sound pressure. It can be very hard to separate quality from quantity in this matter, and to ensure a fair and accurate comparison the listening level is very important.The reason that one pair of speakers may sound louder that another pair can be several:

1. The impedance can vary between different speaker makes and models, i e the speaker having a lower impedance draws more current from the amplifier from a given output voltage resulting in a larger average power.

2. The sensitivity can be higher or lower even if the load impedance is the same. This means that a given input power will result in different sound pressure levels.

There is nothing that suggests that a speaker with higher sensitivity would be better. Usually it´s the other way around, and the sensitivity/performance ratio is normally found to be in a opposite relation. The best speakers on the market almost always have a limited sensitivity.

How do I know XTZ speakers will suit me?

We optimize our speaker for a neutral reproduction character. The principle is to produce a non colored sound, as pure and precise as possible. If you don´t prefer this kind of sound our speakers are equipped with several tuning options to let you tweak the sound according to your preference, and also very important the room. This way, our speakers offer greater possibilities to achieve the sound you want compared to many other brands. If you are still not satisfied, there is always our Buy & try concept where you get 60 days of "home demo" with the option to return the speakers for a full refund.  Read more in our Sound Philosophy

Is a center speaker not supposed to have two midrange/bass drivers?

We have several models with one midrange driver and one tweeter instead of the more common concept using one tweeter and two midrange drivers. Just like all speakers, this is a compromise and both solutions have their advantages and disadvantages. Many people think that a center speaker is some sort of special speaker, but it´s not. A common speaker will in principal work very well as a center.  Read more in our Sound Philosophy.

Should I buy a 10" or 12" subwoofer

This depends on how big the room is, what acoustic properties it has got and what bass character you would prefer. The best way is to measure the room using the Room Analyzer, but as a general rule of thumb you can say that the bigger the room is, the bigger subwoofer is needed.

Is it important to have identical speakers in a surround setup?

It's an advantage, but not essential in most cases. Normally we recommend using the same or at least similar speakers when matching front speakers with the center. The rear channels only reproduce a smaller part of the information - ambience and effects, so the need to match these tonally is limited.

What character does XTZ speakers have?

We choose to optimize our speaker for a neutral reproduction. According to our philosophy the only useful reference is a reproduction completely without sound coloration. We aim for a flat frequency response and abscence of phase errors. Read more in our Sound Philosophy

What is Buy & Try and how does it work?

As the first brand, we offer Buy & Try to prove that we only want satisfied customers. Buy & Try means you can buy and test listen the products for three weeks at home, and if you are not satisfied then you can return the product for a full refund. The products have to be returned in mint condition in their original packaging. The return has to be authorised by us in advance, and we will help you find the best shipping qoutes using our contacts and agreements with courier companies. The shipping fee you pay is of course as low as the net price we get. Please remember, always save the original packaging! Buy&Try 

Where can I listen to XTZ products?

When listening to HiFi products it takes a lot of time even for a well experienced person to make a fair evaluation of quality. The absolutely best way is to test in your own home (a listening room in a shop never sounds the same as your own listening room). For this reason we offer Buy & Try with a full refund policy if you are not satisfied (the speakers have to be in mint condition upon arrival to us) within three weeks.

Who needs the XTZ Room Analyzer?

Room Analyzer is a measuring tool to check speakers, room and the combination of speakers and room. It might be considered unnecessary for a "regular" consumer to use this products, but the room and the speakers determine about 95% of the end result. Improving the room and speakers is a sure way to better sound. For example, finding the right placement for the speakers can easily yield much larger sonic gains than buying expensive cables and electronics. Read more.

Why does my subwoofer hum?

The absolutely most common reason for this is a "ground loop". This can usually be tracked down to a purely shielded signal cable, or a cable that has to much resistance in the ground path. If you experience humming, try replacing the low level cable with a better one, preferrably as short as possible. Hum can also occur when you connect a TV box to your amplifier. This is due to different ground potentials, and can often be corrected by feeding all components from the same wall outlet. Try disconnecting everything from the amplifier except the subwoofer. If it still hums, contact our technical support. Contact 

Why does some subwoofers not reach 20 Hz?

A subwoofer reaching below 20 Hz usually creates a lot of problems in a regular room. Of course, it will work perfectly in a anechoic room that does not affect the signal in any way, but how many of us have such a room at home? We have chosen to adapt our subwoofers for more normal circumstances, and this means that the room introduces a rising gain with falling frequency. We have conducted extensive measurements and research that you can read about in this article. Read more in our Sound Philosophy.

Why is the sensitivity lower on some of your models?

Sensitivity and quality are often found to be in an opposite relation. The very best speakers on the market almost always show a limited sensitivity. This is the price that has to be paid for improved linearity and lower distorsion. In everyday life a 2 dB reduced sensitivity means that the amplifier volume needs to be increased by 2 dB to compensate. Read more in our Sound Philosophy.

Enter a Model or Keyword (Ex: Subwoofer)
This product doesn't have any Software/Drivers (yet).
Supported languages: English, Swedish & German
Security Control
Captcha Image

Write the letters in the box.
Send support request