Terms & Conditions
Conditions of Purchase
It is the buyer's responsibility to ensure that the address indicated at the time of the order is correct. Customers under the age of 18 years need parental approval. Ordering in another person's name without his consent will be reported to the Police Department.
The price in effect at the time of ordering also applies when invoicing. Price applicable is shown on the product pages, also if any agreement made with the customer may use an offer functionality found in the basket in our webshop. If this happens in other cases, we will not accept your order. If no price is specified for a product, the customer has to request a quote for the product in question. We reserve the right to change prices that may be wrongly published. Prices are normally shown including VAT for EU countries, and excluding VAT for countries outside the EU. Orders exported outside the EU will be without VAT, and when applicable taxes and duties will be invoiced seperately by the courier upon import to your country. There may be additional cost in terms of import duties and taxes or similar that are out of our control. In those cases such additional fees have to be paid by the customer.
We accept no responsibility for errors in the information and specifications of all existing products on our website. We can neither guarantee that images reflect the product's exact appearance.
Normal delivery time is 1-8 days but at high ordering rate or ordering certain products delivery may be delayed. Are any of the goods you have ordered out of stock we will notify you as soon as possible, and give you an indication of delivery time. We will notify the customer (via email) if such situations arise.
If you as a customer think that the delivery is delayed for so long that you wish to cancel the product in question, it is your responsibility to warrant cancellation before delivery, under these conditions of sale. Partial delivery of orders may be subject to agreement (Additional shipping costs may be charged).
NOTE: If an order is to be canceled, this is done by emailing us at [email protected]. A confirmation of your cancellation will be returned to your e-mail. Be very careful that you receive this confirmation within one day (weekdays), otherwise there is a risk that your order is not canceled.
If a product is damaged in shipment this must be notified to the carrier upon receipt. Hidden damage is to be reported to the carrier within 7 days.
You agree to sign for goods ordered. If your order is not resolved in time it goes in the return to us at XTZ, and you will be charged for our shipping charges both to and from you and a handling fee of 20 Euros (including VAT).
The tracking number of the package is available if you log onto our website with your log-in (after the order is sent by us). In addition, an email will be sent automatically to your stated e-mail the same night the day that your order has been packed at XTZ.
Amendment of orders
Prior to shipping you can change your order at no additional cost (except for the difference in price between the goods). This does not apply if the item is a special order. The price associated with a change of order is the current price at the time of the change.
You may cancel without charge an order until the order is shipped from us, even for late deliveries, though not if the order is a special order. Have you paid in advance, you get your money back within 20 days if you cancel.
Returns and withdrawal
As a private consumer, according to the Distance Contracts you have the right to cancel a purchase within 14 calendar days (but not less than 7 working days) of receipt. To request cancellation under Distance Contracts, you must contact us. If you live in one of the following countries: : USA, UK, Sweden, Denmark, Finland, Germany, China, Hong Kong, Canada, Alaska, South & Central America, Indonesia, Russia, Australia and Africa we offer you our Special Buy & Try Programm. Buy & Try offers 30 days demo at your home. For terms and Conditions take a look at the Buy & Try Page.
All freight costs, to and from you, is to be made at your expense according to Distance Contracts 18. Please note that "freight free" products have the freight cost included in their total price. This is obviously not valid if we sent you an item which was not the one the customer ordered.
"If you have purchased an item, you are obliged to keep the product in as good condition as when you received it. You have the right to make such interventions in the product that is necessary to examine it. Of course, you should be careful not to make a more extensive esamination than is necessary. If the goods are damaged or lost because you're careless, you lose the right of order cancellation. "
The product must be returned in original condition and in its original packaging. Otherwise, we charge the customer for costs XTZ have in order to restore the product. (Tip: Be careful not to seal your returns using duct tape, as it destroys the cardboard boxes, and makes it harder for XTZ to restore the product).
Customers outside EU
Customs and tariffs will not be refunded to the customer if the customer wishes to return the product.
Customers in Norway
As of 2021 XTZ has given Surround.no exclusive rights to sell XTZ products in Norway so we no longer deliver directly to customers in Norway.
Warranties and claims
We follow the Swedish suppliers' warranty terms.
Speaker drivers and cabinets have 5 years warranty and electronics have 2 years warranty.
Always save the invoice / receipt, which must be presented for warranty obligations. In case of problems please contact us first via email or telephone. Shipping costs are paid by us. If a product is returned and no error are found by the service point the customer have to pay the examination fee (usually about 60 - 80 Euros).
Visible damage to goods on receipt should be returned directly to the shipping company. Other damages should be reported to the shipping company within seven days. Missing goods, wrongly sent goods or other issues not related to shipping company must be received within a reasonable time.
Promotions and Offers
The products we list in the "campaign" or "offer" sections applie as long as supplies last. If we delete a campaign or offer on the home page, but products are still in stock, you will be able to find them in their normal product categories in our menu tree.
In cases of disputes
In case of a dispute we follow the recommendations of the National Board for Consumer Complaints.
In the event of war, natural disaster, industrial action in the labor market, government decisions, failed deliveries from subcontractors, costly events, and comparable events beyond our control which could not reasonably have been foreseen, XTZ is released from its obligations to fulfill these conditions.
Online dispute resolution
Follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ - further information is expected to be available there from 15 February 2016. Should you have any initial questions concerning a potential dispute resolution, please email us at [email protected]